Jenny Wren's Hair

Full Remy human hair extensions are a natural product, there may be a two-tone pigment difference from the top to the bottom of the shade, which is more noticeable in darker shades. This is normal and is due to the hair being sourced from a single donor and the cuticles running in the same direction. 

 

Human hair products are coloured in the manufacturing process. Overtime, the colour may gradually start to fade which is normal and should not be a cause for concern. The more you wash, dry and use excessive heat, the quicker your hair will start fade of its dye. Please be advised that Jenny Wren’s Hair accepts no liability for colours fading or discolouration of any sort whilst wearing hair extensions as this is the natural progress of colouring.

If you have two or more colours in your hair (especially dark and light), take extra care when washing for the first time to ensure colours do not mix with one another. On rare occasions certain products may cause colours to run. Jenny Wren’s Hair will not be liable for colours which run into one another due to colour mixing.

 

Jenny Wren’s Hair cannot be held responsible for any damage caused from not following the advised maintenance schedule and the use of non-recommended aftercare products.

 

Human hair is considered a consumable product when and after being worn Jenny Wren’s Hair must be informed of any issues concerning the quality of the hair within 21 days of your consultation (purchase date) so that no further problems occur. 

The hair must be returned to the manufacturer for testing within 7 days of being informed of an issue. If, after testing, the hair is found not to be faulty or damage has occurred due to incorrect aftercare the hair will not be eligible for replacement or refund, and the hair will be returned to the customer.

 

The colour ring used to match your hair is used as a best guide only. The final product may have a slight variance from the colour ring.

 

Hair extensions will require regular maintenance to keep them looking healthy and nourished. Providing each step is followed correctly your hair will last its full lifetime without any problems and will continue to look beautiful. Remember this is human hair, so you will need to look after it just like you would with your own hair. Regular maintenance should be carried out within a maximum of every 3 months to ensure the hair is looking at its best. Very unique highly processed white blonde shades, will require extra care as they are more susceptible to damage during wear. Top up or replacement packs may be necessary with these types of shades in comparison with darker or natural toned shades. 

 

For hair extensions to fully set and work as designed, we recommend that you do not wash your hair within the first 2-3 days after having them applied. Allowing the bonds to set properly will ensure the maximum lifespan of the product. 

 

Service

Your fitting includes cutting & blending of the extensions into your natural hair. If you are unsure on the new length or style an additional one time cut may also be offered free of charge, this is to make sure you are satisfied with your installation. Any changes to the length or style after this time will be considered a dry cut and will be charged at £20.

 

Products

Jenny Wren’s Hair shampoo and conditioner is free from all harmful chemicals.

 

Many hair products on the market can cause hair to shed which are out of our control. Jenny Wren’s Hair is not liable for shedding products. Other products can cause bonds to not set properly upon installation and become soft. Jenny Wren’s Hair is not liable for bonds which become soft and have not set properly.

 

It’s perfectly normal to lose some hairs when brushing. The average person can lose up to 100 strands of hair a day.

 

To ensure the full lifespan of our hair products we strongly recommend the use of our aftercare advice and recommended aftercare products.

 

Colouring

If you choose to colour your hair, the colour should be applied by a professional and carried out on test strands first. This will be done at your own discretion and risk. Jenny Wren’s Hair will not accept any liability for damage to hair extensions due to colouring. This also includes the use of pigment toners (silver shampoos).

 

Exercise

We do not recommend that you swim when wearing hair extensions. Seawater and chlorinated water may cause hair extensions to dry, matt, discolour, knot and can weaken the bonding agents. Jenny Wren’s Hair will not be held responsible for damage caused by seawater and chlorinated water.

 

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Useful information

 

Brushing

When dry:

• It is important to only use a hair extension brush on or near the extensions. This is to prevent the hair from snagging. Hair extension brushes are specifically designed to flow through the bonds. The use of round barrel brushes, brushes with ball tips, wooden bristle brushes and any other similar products may rip hair from the bonds and cause unnecessary damage.

• When hair is fully dry, gently brush through thoroughly in a downward direction, making sure bonds are held when brushing to prevent excess tugging and forcible removal of the bonds.

• It is perfectly normal to lose strands of hair when brushing, so don’t panic. Holding sections of the hair, starting with the bottom section and gently brushing the sections in turn, working your way up to the section nearest the root, and then brushing through the whole of the hair carefully, will help prevent this. 

• On a regular basis, gently separate the bonds with your fingers to help prevent matting and tangling.

• Gently brushing your hair thoroughly at least once or twice a day will prevent knotting and matting. 

• We advise you not to over-brush your hair, as this may result in damage to strands and unnecessary wear and tear.

When wet:

• When your hair is wet it is at its most fragile state. Only use a wide-tooth comb lightly on the extensions to separate the strands.

• After you have towel-dried your hair, brush very gently in a downward direction, using a wide-tooth comb to remove any excess knotting.

Washing:

• We recommend that you do not wash your hair within the first 2-3 days after having your hair extensions fitted. This is to allow any bonding agents to fully harden. At night, tie hair up in a loose ponytail or plait.

• Prior to washing, de-tangle hair from ends to roots.

• You should only wash your hair extensions 2-3 times a week with a recommended shampoo in warm water. Over-washing could lead to dryness and softening of the bonds. 

• Smooth shampoo down the hair extensions as tangling may occur if rubbed in multiple directions.

• Make sure you wash in amongst the bonds.

• Conditioner should only be applied from mid length to the ends of your hair extensions. Never apply conditioner to the bonds.

• When washing your hair, do not tip your head over the bath as this could cause tangling. Wash in an upright position only.

• If you have two or more colours in your hair (especially dark and light), we recommend care is taken when washing for the first time to ensure colours do not mix with one another. On rare occasions certain products may cause colours to run. Jenny Wren’s Hair will not be liable for colours which run into one another due to colour mixing.

• Hair colours will naturally fade overtime. Bright colours may fade more quickly depending on the aftercare techniques and products used on the hair. Jenny Wren’s Hair will not be held liable for discolouration or fading of any kind.

Drying:

• Heat is your biggest enemy, only blow-dry hair on a cool setting. Using a hot setting may result in the bonding agents softening and loosening over a period of time.

• Dry hair using a blotting motion and squeeze the hair in a towel to remove excess moisture. Do not rub or roll hair dry in a towel.

• Blow-dry section by section, gently using a wide-tooth comb. 

• Never leave your roots wet or leave bonds in a constantly damp condition as this may cause damage and decrease their life span.

• Styling & Finishing:

• Straightening irons, tongs, crimpers and heated rollers can be used on your hair extensions.

• We advise that you use a good quality heat defence spray to protect your natural hair and hair extensions at all times when working with heat.

• You must keep any heat away from the bonding agents at all times, as this may cause them to melt.

• Hairsprays, serums and gels may be used on your hair extensions. Please make sure you avoid all bonded areas, as this may result in slippage.

Sleeping:

• It is recommended that you tie your hair in a loose ponytail or plait before sleeping. This is to prevent unnecessary tangling. 

• You should never go to bed with wet hair. 

Exercise, Lifestyle, Holidays, Discolouration & Fading:

• If you do choose to swim, we recommend that you place hair extensions into a braid using a covered band. Immediately after swimming, rinse hair with fresh water thoroughly to wash out any chemicals that may lead to damage. This will be done at your own risk. 

• If you use a sunbed, it is advisable to wrap or cover hair extensions first. UV lighting may weaken bonding agents, discolour, or dry the hair out. 

• Be sure to use a good quality UV protection spray when your hair extensions are exposed to prolonged sunlight. If you choose to wear hair extensions abroad in a hot climate, your hair may become dry. Keep hair well-nourished and hydrated and be sure to protect the hair from UV rays. High levels of Ferrum Components found in tap or shower water abroad may also cause damage to hair.

• If you regularly use a sauna or steam room make sure bonds are completely dried as soon as possible after use.

Discolouration: 

• Hair discolouration is a common problem with all types of bleached coloured human hair. Many factors can cause this including high levels of Ferrum Components found in tap water, high levels of UV rays, Chlorine, sea water and other factors. This is not a manufacturing fault and it can be prevented. There is a heightened risk of discolouration when wearing your hair abroad and washing your hair with water containing high levels of Ferrum Components in the UK and mainly abroad. 

• Malibu C is a specially formulated range of products which can reverse the effects of discolouration. 

Fading: 

• Many factors can cause hair to fade and all hair, natural and hair extensions will fade throughout the duration of wear.  Hair extensions are worn over a long period of time and may need to be dyed and topped up with colour at various times throughout the wear of the product. 

• Hair fading is more common in the summer months as the natural UV light will cause lightening, UV protection sprays will protect against this but only to a certain point. 

• Certain products on the market can strip the hair of its natural colour, applying too high heat, UV rays, general wear and tear, washing etc. can all aid towards fading. Bright colours are more prone to fading so extra maintenance may be required to keep the colour looking as amazing as it did when fitted.

Removal:

• Please ensure hair is removed by a qualified professional with the correct tools to prevent damage to your natural hair.